Shipping policy
SHIPPING POLICY
Last updated: 1 September 2026
SHIPPING DESTINATIONS
ORYNTA currently ships to supported destinations in the United States and Europe.
Available countries, shipping methods and charges are displayed during checkout. If no shipping option appears for your address, we are currently unable to deliver to that destination.
ORDER PROCESSING
Orders are normally prepared for fulfilment within 1–5 business days after payment has been confirmed.
Processing may take longer during product launches, promotional periods, public holidays, supplier verification or periods of unusually high demand.
Processing time is separate from delivery time.
ESTIMATED DELIVERY TIMES
Estimated delivery time is generally 7–25 business days after dispatch.
Delivery times depend on the destination, fulfilment facility, carrier, customs procedures and local delivery conditions. Remote locations may require additional time.
Delivery dates displayed during checkout, tracking or order communications are estimates and are not guaranteed unless applicable law requires otherwise.
FULFILMENT AND SEPARATE PACKAGES
ORYNTA works with third-party sourcing, fulfilment and delivery partners.
Products may be shipped directly from different fulfilment facilities. An order containing multiple products may therefore arrive in separate packages and on different dates.
You will not be charged additional shipping fees solely because an order is divided into multiple packages.
SHIPPING CHARGES
Shipping charges are calculated and displayed during checkout before payment.
The amount may depend on your destination, the products ordered, package weight, delivery method and available carrier services.
ORDER TRACKING
Where tracking is available, tracking information will be sent to the email address used during checkout after the order has been dispatched.
Tracking information may take several business days to update after a shipping label has been created.
CUSTOMS, IMPORT DUTIES AND TAXES
International orders may be subject to import duties, customs fees, taxes or carrier-handling charges imposed by the destination country.
Unless checkout expressly states that these charges are included, the customer is responsible for paying them.
ORYNTA does not control these charges and cannot guarantee their amount. Customs processing may also delay delivery.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address during checkout.
Contact us immediately at motaungkat@gmail.com if you notice an error. We cannot guarantee that an address can be changed after fulfilment has started.
Where permitted by law, additional delivery expenses caused by an incorrect or incomplete address may be charged to the customer.
FAILED OR REFUSED DELIVERY
If a package is returned because the address was incorrect, incomplete, unclaimed or refused, contact us so that we can review the available options.
Additional shipping charges may apply before the order can be sent again. Original shipping charges may not be refundable unless applicable law requires otherwise.
DELIVERY DELAYS
Delays may occur because of customs inspections, carrier disruptions, severe weather, public holidays, high shipping volumes or other circumstances outside our reasonable control.
If your order is substantially delayed, contact us with your order number. We will investigate with the fulfilment or delivery provider.
LOST PACKAGES
If tracking has not updated for an extended period or your package appears to be lost, email motaungkat@gmail.com with your order number and tracking information.
We will investigate with the carrier. If the package is confirmed lost, we will provide an appropriate remedy, which may include a replacement or refund.
DAMAGED PACKAGES
If your package or product arrives damaged, take clear photographs of:
• The external packaging
• The shipping label
• The damaged product
• Any internal protective packaging
Email the photographs and your order number to motaungkat@gmail.com as soon as reasonably possible.
Keep the product and all packaging until we provide further instructions.
ORDER CHANGES AND CANCELLATIONS
Contact us immediately if you need to change or cancel an order.
We cannot guarantee changes or cancellations after fulfilment has started. If an order has already been dispatched, our Return and Refund Policy will apply.
CUSTOMER RIGHTS
Nothing in this Shipping Policy excludes or limits consumer rights that cannot legally be excluded.
Customers in the United States, European Economic Area and United Kingdom may have additional delivery and consumer-protection rights under the laws applicable in their location.
CONTACT
For shipping questions, email motaungkat@gmail.com and include your order number.
Website: https://shoporynta.com