Refund policy
RETURN AND REFUND POLICY
Last updated: 1 September 2026
We want you to be satisfied with your ORYNTA purchase. This policy supplements and does not limit any mandatory rights you have under applicable consumer law.
30-DAY RETURN POLICY
You may request a return within 30 days after receiving your order.
For a voluntary change-of-mind return, the item must be unused, undamaged and in its original packaging. You must also provide your receipt or other proof of purchase.
To request a return, email motaungkat@gmail.com with:
• Your order number
• The item you wish to return
• The reason for the return
• Photographs or video if the item is damaged, defective or incorrect
Do not return an item before contacting us. ORYNTA orders may be fulfilled from different facilities. Once your return is approved, we will provide the correct authorised return address and return instructions.
Items returned without prior authorisation may be delayed or refused.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery. If an item arrives damaged, defective or incorrect, contact us as soon as reasonably possible.
After assessing the issue, we will provide an appropriate remedy. This may include a replacement or refund.
ORYNTA will cover reasonable authorised return costs for damaged, defective or incorrectly supplied products where required by applicable law.
CHANGE-OF-MIND RETURN COSTS
Unless applicable law requires otherwise, customers are responsible for the direct shipping cost of a change-of-mind return.
Original delivery charges are not refundable except where required by law or where the product was damaged, defective or incorrectly supplied.
HYGIENE AND NON-RETURNABLE ITEMS
For hygiene and safety reasons, opened or used drinkware cannot be returned because of a change of mind.
This restriction does not apply where a product is defective, unsafe, damaged or incorrectly supplied, or where applicable law provides a non-excludable remedy.
Gift cards and clearly personalised or custom-made products are not eligible for change-of-mind returns.
SALE AND FINAL-SALE ITEMS
Sale items may be returned under the same conditions described in this policy unless they were clearly marked as final sale before purchase.
Mandatory consumer rights continue to apply to sale and final-sale products.
EXCHANGES
Contact us before returning an item for an exchange. Exchanges are subject to product availability.
Where a direct exchange is unavailable, we may refund the approved return so that you can place a new order.
ORDER CHANGES AND CANCELLATIONS
Contact us immediately if you need to cancel or change an order. We cannot guarantee changes or cancellations after fulfilment has started.
If the order has already been dispatched, the return conditions in this policy will apply.
EUROPEAN ECONOMIC AREA AND UNITED KINGDOM
Customers in the European Economic Area or United Kingdom may have a statutory right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable legal exceptions.
To exercise this right, email motaungkat@gmail.com before the withdrawal period expires. The product must then be returned according to the instructions we provide.
Unless applicable law or this policy states otherwise, customers are responsible for the direct cost of returning a change-of-mind purchase.
UNITED STATES
Customers in the United States may have additional rights under the consumer-protection laws applicable in their state.
Nothing in this policy limits rights or remedies that cannot legally be excluded.
REFUNDS
We will notify you after receiving and assessing an authorised return.
If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to reflect the payment in your account.
If more than 15 business days have passed since your refund was approved, contact motaungkat@gmail.com.
CONTACT
For return or refund questions, email motaungkat@gmail.com and include your order number.